DIT Edge Cases — Index
Comprehensive index of edge cases, technology failures, and environmental issues that can affect a DIT station on a commercial photo shoot.
For on-set troubleshooting, start here → DIT Troubleshooting
The troubleshooting hub uses symptom-based triage notes with yes/no decision trees to get you from problem to fix in 2-3 clicks. This index is the reference layer underneath — it links to every triage note and detailed diagnostic note in the system.
Triage Notes (Start Here When Something Breaks)
| Symptom | Triage Note | What It Covers |
|---|---|---|
| Camera keeps disconnecting | DIT Triage - Tether Drops | Cable, battery, dock/hub, body swap, thermal, USB errors, RF interference |
| Camera won’t connect at all | DIT Triage - Tether Dead | USB mode, cable, firmware, software updates, disk full, license |
| iPad lost connection | DIT Triage - iPad Disconnected | Router, Wi-Fi, auto-lock, IP conflicts, Bonjour, DHCP, AP isolation |
| Capture One crashed or frozen | DIT Triage - C1 Crashed | Beach ball, crash recovery, kernel panic, sleep/wake, won’t relaunch, session broken |
| Monitor / display not working | DIT Triage - Display Problems | No signal, wrong resolution, intermittent drops, glare, overlay issues |
| Everything is slow | DIT Triage - Slow Performance | Disk full, Spotlight, Time Machine, iCloud, antivirus, thermal, SSD, high-MP |
| Can’t set up the network | DIT Triage - Network Setup | Router boot, SSID, device communication, Bonjour, venue Wi-Fi, Bluetooth, DNS |
| Photographer didn’t prep | DIT Triage - Photographer Unprepared | 5-minute arrival assessment: tier, permissions, camera, cable, firmware, storage |
| Power / weather / space / crew | DIT Triage - Environment | Power loss, generator, outdoor conditions, wind, temperature, crew interference |
Detailed Diagnostic Notes (Linked From Triage)
Hardware & Connections
| Note | What It Covers |
|---|---|
| EC - Camera Brand Setup | Canon, Nikon, Sony, Phase One/Hasselblad, Fujifilm — USB modes, conflicting software, firmware known issues |
| EC - USB Cable Diagnosis | Cable types, charging-only detection, specs by USB version, max lengths, active extension, failure modes |
| EC - HDMI Failure Modes | Adapter overheating, cable length limits, handshake failures, resolution mismatch, long-run solutions |
| EC - Dock and Port Contention | USB hub bandwidth contention, MacBook USB-C port selection guide by model/year |
| EC - Camera Port Damage | Physical damage to camera USB connector, diagnosis, on-set workarounds, prevention |
| EC - Camera Battery Death | Mid-transfer power loss, partial file corruption, USB-PD charging compatibility by camera |
Software Recovery
| Note | What It Covers |
|---|---|
| EC - Crash Recovery Sequence | Timed step-by-step for Pro (<60s), Studio (<90s), Wired Only (<30s) — the most-referenced note |
| EC - Sleep Wake Recovery | Full cascade: USB + HDMI + Bonjour + Wi-Fi recovery after macOS sleep/hibernation |
| EC - Kernel Panic Recovery | System crash reboot, FileVault lockout risk, full restart recovery sequence |
| EC - Disk Full Recovery | Emergency space management, cache clearing, capture destination redirect |
| EC - License Deactivation | Subscription lapse, offline grace period, re-authentication, fallback options |
Network & Configuration
| Note | What It Covers |
|---|---|
| EC - Bonjour Diagnosis | mDNS diagnostic commands, common causes, manual connection fallback |
| EC - Router Config Checklist | Pre-shoot router checklist: bands, isolation, DHCP, mDNS, GL.iNet and TP-Link specifics |
Environment & Physical
| Note | What It Covers |
|---|---|
| EC - Thermal Throttling | Indoor and outdoor overheating, clamshell mode, diagnosis, cooling strategies |
| EC - External SSD Failure | Physical disconnect, NVMe thermal throttling, firmware crash, redirect capture |
Workflow Transitions
| Note | What It Covers |
|---|---|
| EC - Downgrade Transition | Studio→Pro, Pro→Wired, Studio→Wired mid-shoot procedures + upgrade path |
| EC - Card Import Fallback | Universal last resort: shoot to card, import between setups, rating protocol adjustment |
Workflow SOPs
| SOP | When to Use |
|---|---|
| SOP_DIT_Pro | Capture One Pro — Capture Pilot + Capture One Live + wired display |
| SOP_DIT_Studio | Capture One Studio — Client Viewers + Live for Studio + Capture Pilot + wired display |
| SOP_DIT_Wired_Only | No network — wired display only |
| SOP_Photographer_Handoff | Pre-shoot preparation checklist for the photographer |
| SOP_DIT_Pre_Shoot_Preparation | Pre-shoot preparation — software, hardware, network, chain test |
| SOP_DIT_On_Set_Pre_Flight | On-arrival verification checklist before first capture |
Official Documentation Index
Consolidated reference of official documentation linked throughout the triage and diagnostic notes.
Capture One
- Tethered Capture Overview
- Basic Setup for Tethered Shooting
- Tethering Troubleshooting (Desktop)
- Camera Models and RAW Files Supported
- System Requirements and OS Support
- Sessions vs Catalogs
- Capture Pilot Overview
- Capture Pilot — All Articles
- Remote Host Setup (Capture Pilot) — port details, manual iPad connection
- Why Does Capture Pilot Server Fail to Start?
- Capture Pilot Web Function (Image Server) — redirects to Capture Pilot overview (merged)
- About Live for Studio
- Live for Studio Feature Detail
- Capture One Live (Cloud Sharing)
- Capture One Live Troubleshooting
- Client Viewers (Studio)
- Overlay Tool Overview
- Using an Overlay When Shooting Tethered
- Saving a Personal Workspace
- Release Notes (All Versions)
Canon
- EOS R5 II — USB App Selection (Official Manual)
- EOS R5 II — Connecting to EOS Utility
- EOS R3 — USB App Selection
- Canon EOS Utility — Support & Downloads
Nikon
Z System
- Z9 — USB Menu Setting (MTP/PTP)
- Z9 — Connecting via USB
- Z8 — USB Data Connection
- Z8 — Connecting via USB
- NX Tether Software
DSLR (D800, D810, D850)
- D850 — Specifications (USB 3.0 Micro-B confirmed)
- D850 — Connections (Online Manual)
- TetherTools — D800 USB 3.0 Tethering Cable
- TetherTools — D810 USB 3.0 Tethering Cable
- TetherTools — D850 Camera Compatibility
Sony
- A7R V — USB Connection Mode
- A7R V — Remote Shoot Function
- A1 — PC Remote Function
- A1 — PC Remote (Earlier Firmware)
- Imaging Edge Desktop
Phase One / Hasselblad
- Phase One — Supported Tethering Features
- Phase One — Setting Up the Hardware
- Phase One — USB-C and Thunderbolt 3 Connectivity
- Hasselblad Phocus Software
- Hasselblad X2D 100C FAQ
TetherTools
- Camera Cable Compatibility Guide
- Choosing the Right Cable for Your Camera
- USB 3.0 Cable Specs & Compatibility Q&A
- Connectivity Troubleshooting Guide
- Troubleshooting Dropped Connections
USB-IF
Apple
- Local Network Permission (Sequoia)
- Control Access to Local Network on Mac
- Change Firewall Settings on Mac
- About the Application Firewall
- Stage Manager on Mac
- Prevent Spotlight Searches in Specific Folders
- Change Battery Settings on Mac
- Keep Mac Within Operating Temperatures (10-35°C)
- File System Formats in Disk Utility (exFAT)
- What’s New in macOS Sequoia Updates
- macOS Sequoia Release Notes (Developer)
GL.iNet / TP-Link (Router Configuration)
- GL.iNet Router Docs (v4 firmware) — main documentation portal
- GL.iNet — Wireless Settings — band selection, SSID, channel
- GL.iNet — Guest Network (AP Isolation) — AP Isolation is only in Guest Wi-Fi settings (v4)
- GL.iNet — IGMP Snooping — multicast filtering (affects Bonjour/mDNS)
- GL.iNet — DNS Settings
- GL.iNet — LAN Settings — DHCP server, static IP reservations
- TP-Link — How to Configure mDNS (Omada)
- TP-Link — Bonjour Functions on Omada AP
North: Where does this come from?
- SOP_DIT_Pro, SOP_DIT_Studio, SOP_DIT_Wired_Only (the operational SOPs this document supports)
- SOP_Photographer_Handoff (the prep guide that, when not followed, creates the scenarios in Domain 5)
- Practical on-set experience with edge cases that the main SOPs don’t cover
East: What opposes this?
- “We’ll figure it out on set” — improvisation instead of systematic troubleshooting
- Vendor documentation that assumes perfect conditions and ideal configurations
South: Where does this lead?
- DIT Troubleshooting — the symptom-based hub that makes this reference fast to use on set
- More resilient DIT operations — each edge case encountered and documented makes the next shoot smoother
- Updates to the main SOPs as high-frequency items prove they belong in the primary workflow
West: What is similar?
- Aircraft maintenance troubleshooting manuals — systematic fault isolation for complex systems
- IT incident runbooks — structured response procedures for known failure modes